Privacy Policy
Last Revised: [1-18-2026]
EDC Shuttle LLC ("we," "us," or "our") operates the website EDCshuttle.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and book our transportation services.
Please read this privacy policy carefully. By using our website and services, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you make a reservation or contact us. This includes:
Identifiers: First and Last Name, Email Address, Phone Number.
Commercial Information: Your booking/ride history and any special requests (e.g., accessibility needs).
Payment Information: When you make a purchase, your payment details (credit/debit card number, billing address) are processed directly by our third-party payment processor, Stripe. We do not store or retain your full payment card information on our servers.
Note on Pick-up Addresses: While you may enter an address for payment processing, all shuttle pick-ups and drop-offs occur at designated locations (e.g., Planet Hollywood Casino & Hotel). We do not store or use personal addresses for transportation logistics.
2. How We Use Your Information
We use the personal information we collect for the following business purposes:
To process, manage, and fulfill your transportation reservations.
To communicate with you regarding your booking (confirmations, updates, invoices, and customer support).
To send you promotional emails about future services, specials, or new offerings. You may opt-out of receiving these communications at any time (see "Your Privacy Rights" below).
To improve our website, services, and customer experience.
For internal business purposes such as analytics, security, and fraud prevention.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their promotional purposes. We may share your information with trusted third-party service providers only as necessary for them to perform services for us, under strict confidentiality agreements:
Payment Processing: We share transaction data with Stripe to process payments. Their use of your data is governed by their privacy policy.
Customer Relationship Management (Bizly App): We use a CRM system to manage customer data and communications.
Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
4. Data Security
We implement reasonable and appropriate technical and organizational security measures designed to protect your personal information. These include using SSL (Secure Socket Layer) encryption on our website, storing data on secure servers, and limiting internal access to your data to authorized personnel only. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). You may request deletion of your data at any time (see "Your Privacy Rights" below).
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We honor the following rights for all users:
Access & Correction: You can request to review and update the personal information we hold about you.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email.
To exercise any of these rights, please contact us at book@edcshuttle.com.
7. Cookies and Tracking Technologies
Our website currently uses minimal, essential technology to function. We do not use cookies, pixels, or other tracking technologies for analytics or advertising purposes.
8. Age Restrictions
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Revised" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
EDC Shuttle LLC
3960 Howard Hughes Pkwy, Suite 500
Las Vegas, NV
Phone: (725) 888-8457
Email: book@edcshuttle.com
11. Trademark Disclaimer
EDCshuttle.com is an independent transportation service provider and is not affiliated with or endorsed by EDC (Electric Daisy Carnival) or Insomniac Events. All related trademarks are property of their respective owners.
